Going to the dentist is hard enough. From taking time off work to scheduling follow-up appointments, the last thing you need to worry about is the status of your benefit claim.
That’s why we try to make it easy. Here’s what you need to know about navigating your claim:
1. Understand Your Coverage
A claim is the formal payment request submitted by your dental care provider to us. We then determine how much of the claim is covered by your plan. Avoid surprises — learn about your benefits before you go to the dentist.
If you have questions about your plan specifics, contact us today.
2. Access Your Claim
You can access claim information using any one of the following methods:
• Call our customer service line at 1-800-610-0201 or email firstname.lastname@example.org
• Sign in to your secure subscriber account at deltadentalco.com
Log in to your account to manage your benefit plan from the comfort of your own home.
• Download our Mobile App (iTunes or Google Play)
Our free mobile app allows you to conveniently access your claims 24/7, right in the palm of your hand. In addition, our app now has a cost estimator tool that can give you an idea of what your visit may cost before you go.
3. Understand Your Claim
You don’t have to be fluent in insurance lingo to understand your claim! We break down your claim to include: the costs of your treatment, what your plan covers, and how much you may owe after coverage.
Still have questions? Don’t hesitate to ask!